DINESELECT PREMIUM TABLE UPGRADE: TERMS AND POLICIES

Last updated: 11 November 2026These terms cover three parties: DineSelect, ("DineSelect", "we"), the restaurant ("Venue"), and the guest ("Guest"). Part 1 applies to Guests. Part 2 applies to Venues.PART 1: GUEST TERMS1. What this service is
a. The Premium Table Upgrade is an optional add-on to a reservation you have already made with the Venue. DineSelect is not the reservation host and does not manage your underlying booking.
b. The date, time and party size for your upgrade must match your confirmed reservation. If they don't, the upgrade may be invalid. Contact us at [email protected] and we will fix it, or refund you if the mismatch was caused by an error on our side or the Venue's.
c. Upgrades can be bought up to [3] hours before your reservation time. While you pay, the table is held for 5 minutes. If payment fails, the hold is released immediately.2. Price and payment
a. The price is shown before you pay and includes VAT where it applies, in [£/€].
b. Payments are processed by Stripe. We do not store your card details.
c. Your upgrade is for a specific table on a specific date and time. Once confirmed, the fee is non-refundable, except as set out in section 3, and the 14-day cooling-off period does not apply to catering services for a specific date. We will show you this before you pay and ask you to confirm you understand.
d. If you need to change your date, ask the Venue. Whether to move your upgrade is the Venue's decision.3. When you get a full refund
You will receive a full refund of the upgrade fee if:
i. your confirmed table is unavailable because of a fault in our service (for example, the same table was sold twice);
ii. the Venue cancels, closes or cannot honour your reservation; or
iii. the Venue cancels your underlying reservation.
Refunds are issued by the Venue through Stripe to your original payment method within [5] working days of the issue being confirmed. If you haven't received it, contact [email protected] and we will follow it up.4. Limits on our liability
a. For a service fault, our liability is the refund described in section 3.
b. We are not liable for indirect losses, such as travel costs or alternative dining expenses, except where the law does not allow us to exclude them.
c. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law. Your statutory rights as a consumer are not affected.5. Your data
a. We collect your name, email address, party size and reservation date and time to secure your upgrade and to resolve conflicts.
b. We share this only with the Venue and with the service providers we need to run the service (such as Stripe and our hosting provider). We do not sell your data or share it with marketing companies.
c. We keep identifiable booking data for up to 90 days after your reservation, then anonymise or delete it. We keep payment and accounting records for as long as the law requires.
d. You can ask to see, correct or delete your data, or object to how it is used, by emailing [email protected]. You can also complain to the UK Information Commissioner's Office or your local data protection authority.PART 2: VENUE AGREEMENT6. The service
DineSelect provides technology for post-booking table upgrades. We are not your reservation platform and are not responsible for managing your capacity.7. Setup, fees and commission
a. Setup: we build your digital floorplan at no charge. If you stop using the service, you keep the floorplan.
b. Monthly fee: none.
c. Commission: we take [20% for pilot partners, locked for as long as this agreement continues / 30% standard] of the upgrade fees paid by Guests. This applies to upgrade fees only, never to your underlying reservations or other revenue. Refunded fees are not charged commission. Commission is calculated after Stripe processing fees.
d. Collection: Our commission is split automatically through Stripe / invoiced monthly.
e. Pricing: you set the upgrade prices and choose which tables are bookable. Everything else stays as it is.
f. VAT: our fees are exclusive of VAT, which will be added where applicable.8. 60-day guarantee
If no Guest pays for an upgrade within 60 days of your service going live, you owe us nothing and you keep your digital floorplan.9. Term and ending
a. There is no minimum term and no contract lock-in. Either of us can end this agreement at any time by giving [7] days' notice by email.
b. When it ends, we stop sending upgrade links. Upgrades already paid for future dates will be [honoured by the Venue / refunded]. Commission on upgrade fees already paid remains due.10. Pilot partners
Pilot partners agree to give feedback during the pilot. If you are happy with the results, we may ask to name you and share your results as a case study. We will not publish anything about you without your written approval.11. Responsibilities
a. Link accuracy: you are responsible for making sure the date, time and party size are correctly inserted into the upgrade link. We will test the setup with you before launch.
b. Lead time: upgrade links are only used for reservations that meet the minimum lead time of [3] hours enforced by the service.
c. Conflict alerts: if a conflict occurs, we will email your designated address with the subject "[ACTION REQUIRED: MANUAL REFUND]". You must monitor that address and refund the affected Guest in full through Stripe within [2] working days. This is the only routine action the service asks of your team. This duty cannot be transferred to us.12. Liability
a. We are not liable for lost revenue, profits or disruption caused by failures of your primary booking system or by Venue staff error.
b. Our liability for the technical functioning of our software is limited to [AMOUNT / the commission we received from you in the previous 12 months].
c. Nothing in this agreement limits liability that cannot be limited by law.13. Indemnity
You agree to cover reasonable legal costs and losses we suffer as a result of your failure to promptly issue a required refund, or from errors in your own booking or staff management.14. Data protection
Each of us will comply with applicable data protection law (UK GDPR and EU GDPR, as relevant) in handling Guest data.PART 3: GENERAL
a. These terms are governed by the laws of England and Wales. Guests in other countries keep any mandatory consumer rights of their home country.
b. We may update these terms. We will give Venues 30 days' notice of any change that affects them.
c. Contact: [email protected]